Case Study · Multi-Family
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A regional property management firm needed a corridor refresh across all six buildings of a 180-unit garden community in Marietta before a lease renewal push. The existing hallway vinyl was pilling and discolored; corridor walls and ceilings were scuffed from years of move-in traffic. The problem: all 180 units were occupied. Any work that blocked corridor access during business hours would generate resident complaints, lease non-renewals, and management headaches the client couldn't absorb mid-cycle.
The additional complexity: six buildings meant six separate phasing sequences, coordinated with building manager schedules, mail room hours, and trash collection days that varied by building. One schedule slip in building three could cascade delays into buildings four through six.
We proposed a strict building-by-building sequence with all work confined to evenings (after 7pm) and weekends. Each building's common corridors — lobby, hallways, stairwells — were treated as a single unit and turned in 3–4 calendar days (spanning 2–3 work evenings plus a Saturday). We provided a per-building schedule to the property manager three days before mobilizing each building, with a resident notice template they could push by email and door hanger.
Flooring scope: rip-out of existing glue-down vinyl, subfloor skim and adhesive residue removal, and glue-down LVT install in a warm wood-grain plank pattern (30 mil wear layer, rated for high-traffic residential common areas). Transition strips at unit thresholds and elevator entry.
Paint scope: two-coat eggshell latex on corridor walls in owner-specified neutral, fresh ceiling flat in bright white, semi-gloss on door frames and baseboard. Drywall patch on any scuffs and dings before priming. Every surface touched left looking intentional, not just covered.
We finished ahead of the 4-week budget. The property manager tracked resident feedback through the building's maintenance portal for 30 days post-completion — zero complaints related to the renovation work, no noise or access issues logged. The refreshed corridors became a selling point in the leasing office's pitch materials for the upcoming renewal cycle.
The client has since contracted FloorForge for a second property in the same portfolio — a 120-unit community in Kennesaw scheduled for the following quarter. When the work speaks, the follow-on books itself.
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